Why isn't it removing the malware?

Question

I have run the scan 4 times and once before purchasing you program. It keeps finding the malware but it does not remove it. I do not know what to do.

Answer 1

I will help you.

1. Open UnHackMe,
2. Click "Help in Removal" button on the main screen.
3. Choose "Send us RegRunLog".
4. Enter your e-mail, name or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click "Upload" button.
   If you have any troubles with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
   I will check your log and send you a solution as soon as possible.