when trying to open google.de in google chrome searchtheweb opens

Question

dear ladies and gentlemen,

when trying to open google.de in google chrome, the malicious search engine searchtheweb opens.

there is no program to uninstall in the "programs" under "system settings" as well as no apps that could be found.

i have tried to scan the computer for viruses as well as trying to remove malware, nothing has taken effect. The web-installer of google chrome was downloaded via the google website. In addition, i tried using revo uninstaller and iobit uninstaller. Both could not find the program. Furthermore, when trying to open mails with hyperlinks, sometimes the hyperlinks are dead.

I have tried the remote help of microsoft, as well as getting in touch with google. I am using Windows 11 with my computer as well as the browsers edge and chrome.

I also have posted in a german malware forum in order to seeking help. It would be very nice if you could help me. However, I do not want to reset my computer.

Yours sincerely
Christa Boos

Answer 1

1. Open UnHackMe.
2. Click the "Help in Removal" button on the main screen.
3. Choose "Send Log File to Support Center."
4. Enter your e-mail, name, or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click the "Upload" button.
   If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send it to us by e-mail at support@greatis.com.
   I will check your log and send you a solution as soon as possible.
   Video lesson: https://greatis.com/send-unhackme-log