You can remove it only from Safe mode.
But first, check that you know Administrator password (not PIN).
I can help you.
- Open UnHackMe,
- Click "Help in Removal" button on the main screen.
- Choose "Send us RegRunLog".
- Enter your e-mail, name or nick.
- Describe your problem.
- Accept our Privacy Policy.
- Click "Upload" button.
If you have any troubles with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
I will check your log and send you a solution as soon as possible.