Malware problem listed as "unknown"

Question

Malware problem is flagged on task bar icon. I then ran an "on-line multi -antivirus", which then showed the result as 'unknown'. The 'problem' is flagged every day.....

Answer 1

1. Open UnHackMe,
2. Click the "Help in Removal" button on the main screen.
3. Choose "Send us RegRunLog".
4. Enter your e-mail, name, or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click the "Upload" button.
   If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
   I will check your log and send you a solution as soon as possible.