In this article, we will tell you how to fix this problem.
To fix the cause of a Windows blue screen, just follow the next steps:
- We will need a memory dump with the necessary crash data, which is saved in the folder C:\Windows\Minidump.
- Then you should download from the developer's website https://aka.ms/windbg and install the program for analyzing dumps WinDbg.
- In the main menu of the program, go to File — Start Debugging — Open Dump File and load the memory dump file created during the last crash.
- After waiting for the memory dump to load, enter !analyze -v in the command line and wait for the analysis to complete.
- In the received report, in the MODULE_NAME/IMAGE_NAME section, you will see the name of the driver or other software that caused the failure. After that, all that remains is to search for this driver on the Internet in order to find updates for it, or roll back or completely remove it.
- If the report does not contain any information about any third-party drivers or processes and only mentions kernel system processes, you can try one of the following approaches:
If the problem occurs only when using specific software, you can reinstall it from another source, or add it to the exceptions of your antivirus, provided that you trust this software.
If the problem is related to the use of graphics, try updating your video card drivers to the latest version. Sometimes installing previous versions can help.
If rebooting solves the problem until the next shutdown and startup, disable Windows fast startup.
If the problem began to appear at a certain point in time, you can roll back the system to one of the restore points on a date when no problems were observed.
It makes sense to restore Windows system files using the commands dism /online /cleanup-image /restorehealth and sfc /scannow, executed sequentially as administrator.
It is recommended to check the memory used for errors, replace modules if necessary.
Check the services in the operating system startup, disable all unknown and unused ones.
Run an antivirus scan of your system.
Install the original chipset drivers for your motherboard or laptop from the manufacturer's website. If there is a BIOS update, update it too.
