No internet connection on start up

Question

I had a spam email which said that there is a program in my computer that cannot be found and that they are monitoring me. They want money from me also. This is all fabircated. Since this email I have had to re start my computer to connect to the internet. I am sure this is connected. The email says that the program is looked upon as the operating system and cannot be detected. I am not sure if this is true or not.

Thanks for your help.

Peter. :)

Answer 1

I will help you!

1. Open UnHackMe,
2. Click the "Help in Removal" button on the main screen.
3. Choose "Send us RegRunLog".
4. Enter your e-mail, name, or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click the "Upload" button.
   If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
   I will check your log and send you a solution as soon as possible.

https://greatis.com/unhackme/help/kb/removal/what-is-the-help-in-removal-service.htm