program removes threat rescan it finds same problem

Question

hi program removes threat rescan it finds same problem.
its removed computer restarted normal windows try again.
so i boot into safe mode and remove it there with unhackme.
again its still there?
i bought unhackme and warrior many years back and has never failed ever, dont know if this is a glitch or unhackme finds it but cannot remove it

Answer 1

I will help you!

1. Open UnHackMe,
2. Click the "Help in Removal" button on the main screen.
3. Choose "Send us RegRunLog".
4. Enter your e-mail, name, or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click the "Upload" button.
   If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
   I will check your log and send you a solution as soon as possible.

https://greatis.com/unhackme/help/kb/removal/what-is-the-help-in-removal-service.htm