I've run your scan several times, and I still get the 'you have 5 viruses' pop-up - can you help?

Question

I think I have laddleosser. I've run your program several times, and it says I am clean - while the last couple of scans were running, I got the popup again. I have a screenshot of the popup, if that will help.
I am happy to pay for your product - but so far the free trial hasn't fixed the issue.
Is there anything else I should try?

Answer 1

I will help you!

1. Open UnHackMe,
2. Click the "Help in Removal" button on the main screen.
3. Choose "Send us RegRunLog".
4. Enter your e-mail, name, or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click the "Upload" button.
   If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
   I will check your log and send you a solution as soon as possible.

https://greatis.com/unhackme/help/kb/removal/what-is-the-help-in-removal-service.htm