I don't know how to get my computer to update

Question

My computer seemed to be running slow and I was aware I had viruses, I don't have a virus protector and I can't afford one. So I decided to reset my computer without doing a backup. Now I can't update my software or download certain things. Norton comes preinstalled on my computer and it told me that I have a good bit of viruses on my pc. I was just wondering if there was anything I can do to get it back to at least windows 10

Answer 1

I will help you!

1. Open UnHackMe,
2. Click the "Help in Removal" button on the main screen.
3. Choose "Send us RegRunLog".
4. Enter your e-mail, name, or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click the "Upload" button.
   If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
   I will check your log and send you a solution as soon as possible.

https://greatis.com/unhackme/help/kb/removal/what-is-the-help-in-removal-service.htm