It has found but not deleted the malware

Question

The scan finds the malware but doesn't indicate how to remove it. What steps do I take to remove the threats found?

Answer 1

Use the guides here:
https://greatis.com/unhackme/help/kb/category/remove-malware

I can help you:
1. Open UnHackMe,
2. Click the "Help in Removal" button on the main screen.
3. Choose "Send us RegRunLog".
4. Enter your e-mail, name, or nick.
5. Describe your problem.
6. Accept our Privacy Policy.
7. Click the "Upload" button.
If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
I will check your log and send you a solution as soon as possible.

https://greatis.com/unhackme/help/kb/removal/what-is-the-help-in-removal-service.htm