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in Remove a Virus by

After I so and so "removed it" from my computer, I check task manager and it's still there. When I try to remove it I get this error message.

1 Answer

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by (58.6k points)

You must uninstall it from Safe mode.
Please, be sure that you know your password (not a PIN).
It will be used to get back to the normal Windows mode.

I can check your PC:

  1. Open UnHackMe,
  2. Click the "Help in Removal" button on the main screen.
  3. Choose "Send us RegRunLog".
  4. Enter your e-mail, name, or nick.
  5. Describe your problem.
  6. Accept our Privacy Policy.
  7. Click the "Upload" button.
    If you have any trouble with it, you can manually attach "regrunlog.txt" from your desktop and send us by e-mail to support@greatis.com.
    I will check your log and send you a solution as soon as possible.

https://greatis.com/unhackme/help/kb/removal/what-is-the-help-in-removal-service.htm

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