RegRun Security Suite Frequently Asked Questions

What is NIVA?

NIVA is "New IV Advanced" version of RegRun.

It′s the fourth generation!

Enjoy it!

How to remove Partizan Rootkit Killer from my computer?

  1. If you already removed RegRun/UnHackMe from your computer - delete Partizan.exe from your Windows\System32 folder.
  2. Open RegRun Start Control. Go to the main menu, choose "Features", "Partizan".
    Click on the Remove button.

I′m not familiar with computer security and I′m afraid to use RegRun but I′m sure that I′m infected.

Don′t worry to hesitate our support team.

You need only open the support ticket and we will help you as soon as possible.

E-mail address is not required. Click here
Please explaing in details your problem.

We always need your Detailed System Report to test your computer.

Detailed System Report includes the full information about your computer.

Since version 4.5 we ask you to get the report with reboot of your computer.

In this case it will include important information made by Partizan anti-rootkit.

You can use your RegRun or download our special free software:
www.greatis.com/reanimator.zip
Unzip it to any folder.

Please, attach your Detailed System Report to the support ticket(click on the Browse button and choose the file).

(You need to open reanimator.exe, choose "Reports" in the main menu and select "Detailed System Report")

In addition you can send your detailed system report (regrunlog.txt) to the support@greatissoftware.com or to the greatissupport@gmail.com.

Note!

You can send us the suspicious files for testing. Please, rename it to the ".txt" before sending.

Where can I find RegRun′s latest version?

Homepage:
www.regrun.com
Download Mirror:
www.greatis.com/security

How can I install RegRun on the Windows 95/98/NT/2000/XP/Vista?

You must login as an administrator for installation, registration, and uninstallation. Other users can use one registered copy of RegRun on the same machine.

RegRun automatically determines user rights and automatically configures itself. The common user cannot write access to the sections of RegRun if s/he doesn′t have rights in the system.

Power Users of Windows NT/2000/XP have full access to the following:

  1. Registry - Current User Run
  2. Startup folder
  3. Current user RunOnce
  4. Read-only access for other parts.
  5. Each user has his own folder, My Documents\RegRun2, which contains a backup of startup profiles and the log file.

What does an evaluation time mean?

You can use RegRun for 30 days to test its functionality and reliability. After that you must order RegRun or uninstall it.

What does RegRun do with my computer after evaluation time expire?

Nothing. Your computer is safe. RegRun only warns you that you forgot to purchase it. That′s all!

System Requirements

  • Pentium 300 CPU or better
  • Windows 95, Windows 98, Windows ME, Windows NT 4.0, Windows 2000, Windows XP, 2003, Vista, Seven
  • 256 MB RAM
  • 20 MB of free disk space
  • Compatible with all known antiviral software.

How to Register your RegRun

  1. Look at your registration e-mail message. Go to the registration code section.
  2. Select the text between "KEY BEGIN" and "KEY END" sections.
  3. Then display the popup menu by right click mouse and select the Copy command.
  4. Now run the Start menu->Programs->RegRun Security Suite->Register and paste code from buffer by the Paste command in the popup menu in the Register dialog.
    Also you may register using attached registration key file. Save this file to your hard disk. Give the "regkey.reg" name to this file. Double click on this file in the Explorer. Answer Yes to the question about inserting information into registry.
  5. Then exit the application and run RegRun Control Center. You should find your name in the Help-About dialog.
  6. If so, all shareware restrictions are automatically removed from your version.
Be careful, your registration code works only with appropriate version of RegRun.
If you purchased Gold version you must register Gold version, this code will not work with Standard or Pro version.

I am registered user and I lost my registration information.

Please, visit our support center
Open new ticket, send your reqest. We will send you registration information. You don′t need order again. If you change your e-mail address, please notify us.

Is my order secure?

Greatis Software assures the security of your credit card information with Secure Sockets Layer (SSL) encryption technology.

Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.

Then purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider′s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

If you still do not wish to transmit your credit card details by Internet, you are welcome to transmit them by telephone by calling Sales:

USA

Telephone Orders
Toll Free: 877-353-7297
Regular: 425-392-2294

Product ID=2078-6

Do I have to pay Sales/VAT Tax?

We charge applicable tax if it is required. Tax is automatically computed on product′s price.

Pursuant to the Digital VAT Directive, as of 1st July 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services. If tax is applicable for your region, the correct amount will be calculated and displayed on the confirmation page prior to being charged on your credit card.

I have no credit card

You canpay by bank wire transfer or by check. We accepted checks by US, CAD or UK checks or International Money Orders.

You can pay by PAYPAL.

You will need to pay extra fee for manual processing.

Click on the order link, choose payment method and follow instructions.

How to uninstall RegRun Security?

There are many ways to do it:
  1. Open Start menu, Settings, Control Panel, Add/Remove Programs.
  2. Open Start menu, Programs, RegRun Security Suite, Uninstall.
You must restart your computer to finish uninstallation.
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