!Sometimes, when shutting down their computers, users encounter the message This app is preventing the computer from shutting down with a reference to the Ad_msg_wnd application.
The Ad_msg_wnd process is used by built-in Windows applications and some third-party programs to display informational and promotional notifications.
In some cases, its operation causes issues with shutting down the computer, even without displaying any of the advertisements it is designed for.
This article is dedicated to resolving this issue.
To solve the problem with the Ad_msg_wnd window, just follow the next steps:
- First, use the Win + I key combination to launch the Settings application,
and in it, go to System, where you should click on Notifications.
- In the panel that opens, disable notifications for applications that can cause the Ad_msg_wnd message to appear, such as Microsoft Store, AnyDesk, Office (Get Office) and Notification Suggestion.
- The following steps may also be useful:
In additional notification settings, disable the Get tips and suggestions when using Windows option.
Install the latest updates for your Windows operating system.
If the Ad_msg_wnd message continues to appear, you can try disabling notifications for all non-essential apps and see if that solves the problem.
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